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those agents Operating towards Telus benefits, in place of retaining the previous loyal customers they make them disappear to look for other service provider
Yes I tried chat and bought connected with a Stay man or woman but they informed me I needed to contact. Undecided exactly what the Associates over the chat can help with.
I referred to as Telus CS at eight.55AM Mountain time they usually hanged up on me, expressing that I have to contact throughout "standard Workplace several hours". Is that this for serious?
You can only modify it. I waited for an hour or so about the cellular phone to talk to a human. He was practical, but needed to redirect me to a different individual. I was then on hold for another hour. They presented me a better offer, but it really was not what was provided on line. Those people promotions are For brand new customers. As a faithful customer I must pay back $78 in comparison with $sixty for a new customer, for the service I needed.
I realize it is rather annoying simply because I'm in a similar scenario, even though it truly is regarding the Tv set signal that has been misplaced.
I am writing to specific my deep dissatisfaction While using the customer service I gained although seeking to explain telus billing support the main points of my new contract and discounts. My latest working experience has remaining me sensation frustrated, undervalued, and concerned about your workforce's Over-all excellent of support.
following the agent overview my account he mentioned I can not give you a deal or credits such as you have now together with your exiting account, so i just gave up and hangup the mobile phone.
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The TELUS crew acknowledges that our do the job spans quite a few Territories and Treaty parts and we are grateful for the traditional Understanding Keepers and Elders who will be with us currently, those who have long gone before us as well as youth that inspire us.
My pro is a really client man. He taught me how to fix my dilemma in several straightforward techniques. What’s extra, he guided me as a result of each action, from time to time in excess of as soon as. I'm genuinely grateful!
The TELUS workforce acknowledges that our perform spans lots of Territories and Treaty places and we've been grateful for the normal Awareness Keepers and Elders who're with us now, all those who have gone in advance of us and also the youth that inspire us.
I’ve by no means used this type of service right before, but it was uncomplicated and very practical. I spotted that my difficulty was about to destroy my whole vacation, and you also basically saved me.